Everything you control in your Casino Secret account
This guide settles how to get in, get back in if access fails, and what your account lets you change.
Checking the licence before any deposit
Right after you register, make your first sign-in before you deposit anything. Use the email address and password you chose during sign-up, and treat that first session as a check on the details you saved. Casino Secret LLC operates this site under company number 910752 (Anjouan), and the Anjouan Offshore Finance Authority licenses it under number ALSI-111775. Compare those details with anything else you read about the site's owner. Once you are inside, open the cashier once to confirm the page responds before you move money. If something refuses to open, stop there and read the recovery section below instead of guessing at combinations. Keep the email address you registered with easy to reach, because every reset link goes there.
Deposit, loss and session limits
Before you make your first deposit, set the spending and time controls the account keeps for you. There are four tools: deposit limits, loss limits, session time limits and self-exclusion. A deposit limit caps how much money can flow into your account over a period you pick, and a loss limit caps what you can lose. Session time limits end a visit once the time you chose has passed. The national register for self-exclusion is BetStop, run by ACMA for the Australian Government, and you can apply online. A BetStop exclusion lasts at least 3 months and cannot be shortened. If you want to talk before you decide, the National Gambling Helpline on 1800 858 858 offers free counselling and chat.
Payment methods and their limits
Each time you come back to the site, the account area is where your money moves. The cashier accepts ten payment methods, among them POLi, PayID, Visa, Mastercard, Skrill and Apple Pay. Deposits start at A$7, and withdrawals start at A$7 too, with a maximum withdrawal of A$88,600. A card payout takes twenty-seven hours, so plan around that if a cash date matters. Bonuses you have claimed sit in the same area, next to your past transactions and every limit you set. Check the method you pick against its limits before you confirm a withdrawal, because the amount has to fit within them. Identity checks come before your first withdrawal, which the recovery section explains.
Request the link, then check spam
On the day you cannot get in, start from the password recovery option on the sign-in screen. That option sends a reset link to the email address you registered, and the link is what restores your access. Check your spam or junk folder, because the message can land there. If nothing arrives, contact support through live chat, by phone on +61 22 261 7023, or by email at [email protected], and give the email address you used. Verification follows when you want to withdraw, not when you sign up. You need a government-issued photo ID, proof of address and payment method verification. Identity documents are checked at the latest before your first withdrawal, and that check can take twenty-four hours.
Shared computer: sign out before leaving
At the end of a session on a shared computer, sign out before you leave, even if you only step away for a minute. Desktop and mobile use the same email address and password, so you do not need separate details for your phone. On a phone you use the mobile browser, because there is no app to install. Sign in on the phone the same way you would on a desktop. What changes between devices is the screen size and the layout, while the details stay the same. The operator never asks for your password, whether by email, live chat or phone. If anyone claims to need it, treat that as a warning and use the contact details in the recovery section. If you think someone else knows your password, request a reset link at once and set a new password through it.